REFUND POLICY

 

REFUND POLICY

Last updated: 1 January 2024

This Refund Policy outlines the conditions under which refunds may be issued for services provided by TELEVIZIJA (“we”, “us”, or “our”). By purchasing a subscription, you agree to the terms described below

1. GENERAL PRINCIPLE

Our services are provided as a subscription-based digital access platform. Due to the nature of digital services, refunds are limited and subject to the conditions outlined in this policy

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Refund requests must be submitted within 7 days of purchase

Refunds are eligible if the Service has not been used or activated, unless a verified technical issue prevents access

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We are committed to fair and transparent handling of all refund requests.

2. ELIGIBILITY FOR REFUNDS

Refunds may be granted in the following circumstances:

- Verified technical issues that prevent access to the Service
- Service unavailability caused by system-level failures under our control
- Duplicate or accidental charges

All claims must be supported by sufficient information to allow verification

3. NON-REFUNDABLE CASES

Refunds will not be issued in the following situations:

- After successful activation and use of the Service
- For partial use of a subscription period
- Issues caused by user-side conditions (including device compatibility, internet connection, or misconfiguration)
- Change of mind or subjective dissatisfaction after access has been granted

4. REQUEST PROCESS

To request a refund, users must contact our support team and provide relevant details regarding the issue

We encourage users to contact support before initiating any dispute or chargeback, so that we can resolve the issue promptly and efficiently

5. REVIEW AND PROCESSING

All refund requests are reviewed on a case-by-case basis

Approved refunds will be processed within a reasonable timeframe using the original payment method, unless otherwise required by applicable law

6. FRAUD AND MISUSE

We reserve the right to deny refund requests in cases of suspected fraud, abuse, or violation of our Terms of Service.

7. LEGAL COMPLIANCE

This Refund Policy is subject to applicable consumer protection laws. Where mandatory legal rights apply, such rights will prevail

8. CONTACT

For refund related inquiries, please contact:

Email: info@televizija.co